Smart Workforce Solutions
Business Services from the Missouri Career Centers of Joplin and Monett
SISTEM Basic Supervision
Unit: Pre-Supervisor Skills
Communication - Upon successful completion of this lesson, participants will be able to:
- Understand the importance of listening and be able to demonstrate effective listening techniques.
- Understand the importance of body language to conversation and demonstrate an awareness of your own body language.
- Demonstrate an ability to follow through on instructions from a supervisor and act independently to achieve objectives without supervision.
- Utilize workplace assertiveness in an effective but nonthreatening manner.
- Communicate on a telephone in a polite professional manner.
- Understand basic email etiquette when communicating with email.
Problem Solving - Upon successful completion of this lesson, participants will be able to:
- Evaluate alternatives to problematic situations and select appropriate solutions.
- Understand the importance of resolving workplace conflicts and adapting to change in a fast and effective manner.
- Demonstrate an understanding of conflict resolution and techniques.
- Respond promptly to shifts in direction, priorities and schedules while effectively juggling multiple priorities and tasks.
Leadership - Upon successful completion of this lesson, participants will be able to:
- Understand the impact of demonstrated leadership techniques and effective planning on professional growth.
- Demonstrate knowledge of effective planning and control techniques.
- Demonstrate optimism and positive expectations of others while establishing high performance standards.
- Hold people accountable and help them stay focused on goals and priorities.
- Build trust and demonstrate integrity with a noticeable congruence between words and actions.
Unit: Effective Supervision
Communication, Confidence and Trust – Upon successful completion of this lesson, participants will be able to:
- Understand employee’s individual strengths, weaknesses, backgrounds and needs.
- Demonstrate the ability to support employee success and recognize accomplishments.
- Understand how to be available for open communications and suggestions by being on the floor with workers.
- Understand the boundaries of their authority.
Motivation, Discipline and Goal Setting – Upon successful completion of this lesson, participants will be able to:
- Demonstrate the ability to encourage open communication among employees.
- Motivate workers by developing their strengths instead of focusing on their weaknesses.
- Set clear goals in order to foster growth in the workplace.
- Explain employee roles and where their jobs fit within the company’s mission.
- Appropriately document interactions, successes, problems and solutions.
Patience, Consistency and Getting the Job Done – Upon successful completion of this lesson, participants will be able to:
- Demonstrate the ability to teach workers how to learn from their mistakes.
- Understand the importance of being an appropriate role model for the company’s employees.
- Demonstrate consistency, build trust and be an effective leader.
Overview of Training Competencies Available
- Industry Safety: Bloodborne Pathogens, Fire Prevention and Protection, Electrical Safety, Personal Protective Equipment, Walking/Working Surfaces, Back Injury Prevention, Basic First Air, Lock Out/Tag Out Procedures
- Basic Supervision: Communication Confidence and Trust, Motivation Discipline and Goal Setting, Patience Consistency and Getting the Job Done
- Mandated Training: FMLA, ADA, Sexual Harrassment, Hazard Communication, Preventing Violence in the Workplace, an ideal combination to help attain corporate compliance through training
- Job Success Training: Social Skills in the Workplace, Appropriate Behavior in the Workplace, Anger Management, Transportation, Housing, Nutrition and Physical Fitness, Avoiding Destructive Behavior, Communication Skills, Problem Solving, Leadership, Budgeting, Problems with Credit, Money Management
- Vegetable Packing: Food Safety, Preventing Food Borne Illness, Basic Facts about Microorganisms, Clean and Sanitary Food Processor, Hand Washing Techniques
- Food Processing: Overview of HACCP, Food Safety, Preventing Food Borne Illness, Clean and Sanitary Food Processor, Hand Washing Techniques
- Food Defense: Basic Facts about Microorganisms, Safety and Security in Food Operaitons, Basic Food Facility Security
